Client Cancellation Form Step 1 of 7 14% InstagramThis field is for validation purposes and should be left unchanged.This field is hidden when viewing the formForm Section Choices Hosting Subscription Retainer Domain Management Email Account This field is hidden when viewing the formIs the client exiting? Yes No This field is hidden when viewing the formCompany IDThis field is hidden when viewing the formCompany NameThis field is hidden when viewing the formAccount DirectorPrimary Contact Name(Required)By entering my name, I verify that I have the authority to cancel services. First Last Primary Contact Phone(Required)Primary Contact Email(Required) Primary Website/Domain(Required)Date to Discontinue Services(Required)Our Terms & Conditions (available at https://my.vimm.com/terms/) require a 30-day notice for cancellation. If the cancellation date you enter is less than 30 days from today's date, you will be responsible for fees throughout the entire 30-day period.MonthMonth123456789101112DayDay12345678910111213141516171819202122232425262728293031YearYear20262025202420232022202120202019201820172016201520142013201220112010200920082007200620052004200320022001200019991998199719961995199419931992199119901989198819871986198519841983198219811980197919781977197619751974197319721971197019691968196719661965196419631962196119601959195819571956195519541953195219511950194919481947194619451944194319421941194019391938193719361935193419331932193119301929192819271926192519241923192219211920 Website Hosting InformationAre you planning on continuing to have your website active?(Required) No, we are not. It is being taken down completely. Yes, we will be hosting our site at WP Engine. Yes, we will be hosting our site elsewhere. Do you need a copy of your website files?(Required)If yes, we will send a link to your email address to download the files. Yes No Do you want a copy of your website files for your archives?(Required)If yes, we will send a link to your email address to download the files once hosting is complete. Yes No When would you like the website files sent?(Required)We require a minimum of 2 business days notice to send complete website files. MonthMonth123456789101112DayDay12345678910111213141516171819202122232425262728293031YearYear20262025202420232022202120202019201820172016201520142013201220112010200920082007200620052004200320022001200019991998199719961995199419931992199119901989198819871986198519841983198219811980197919781977197619751974197319721971197019691968196719661965196419631962196119601959195819571956195519541953195219511950194919481947194619451944194319421941194019391938193719361935193419331932193119301929192819271926192519241923192219211920As of the day we send your site files, any new content or data added to your current live site will not be included in these packaged files. This includes, for example: Form submissions New blog posts or page updates Product additions or changes (if applicable) Customer purchases and order data Content edits or media uploads You will be responsible for keeping track of any changes made to your current site after receiving these files and manually transferring any new content that accumulates during the transition period.There may be features of your WordPress website that are part of your Safe & Sound Managed Hosting Plan that will not be transferred with your site files. This functionality is exclusive to websites on Vivid Image's Hosting Plans. Also, there may be Premium Plugins and/or Google or other Third-Party API Keys that, once removed from Vivid Image's servers, will require the purchase of a license/API key to remain operational. Licensing will be your responsibility once hosting is canceled with Vivid Image. If you have questions about what specific plugins or keys you will need to obtain licenses for, please contact your Account Director. Website Subscription InformationAre you planning on continuing to have your subscription based website active?(Required) No, we are not. It is being taken down completely. Yes, we will be hosting our site elsewhere. We will send the site files to the email address you entered on the previous screen. The .zip file will contain the editor preview HTML, CSS, and images of the site that is formatted to be installed on web servers and will work without needing the website editor. Since we use dynamic serving of content by device, we will generate three folders of HTML/CSS—one for each device. Dynamic features, such as personalization, contact forms, and other features will stop working and not be available on the site. Keep in mind that you will not be able to make edits to the exported site using the website builder (after exporting onto your own server); you will need to make additional edits through the HTML and CSS. For more detailed information, click here. Retainer Services InformationRetainer Services to be discontinued(Required)Please check all services to be discontinued. Blogging Email Marketing Essential or Essential+ Google PPC Ads Hiring Ads Online Listings Reputation Management Search Engine Optimization Social Media Ads Social Media Management Other Please detail the services you are canceling(Required) Domain & DNS InformationServices to be discontinued(Required)Please check all that apply Domain Name Registration DNS Records Management Domain Name Information If your domain name(s) is currently managed by Vivid Image, you have 3 options: Transfer the domain to your account at eNom (this is where your domain is currently registered) Transfer the domain name(s) to a new registrar Set the domain name(s) for expiration when the registration period expires What is your plan for the domain name?(Required) We would like to transfer the domain to our account at eNom (this is where your domain is currently registered) We are transferring the domain name to a new registrar We would like to let the domain expire What is your plan for the DNS records?(Required) We would like to transfer the DNS records to our account at eNom We are setting up DNS records with a new provider We would like the DNS records removed from the Internet Who should we send the Domain Transfer Authorization Code and copies of the DNS records to?(Required)Email of person who will be handling the transfer process & setting up the new DNS records Email Account InformationWhat is your plan for the email accounts?(Required) We would like to transfer the email(s) to our account at Rackspace (this is the current email provider) We are transferring the email(s) to a new provider We would like to let the email account(s) expire Who should we send email transfer information to?(Required)Email of person who will be handling the transfer process & setting up the email accounts. Cancellation Fine PrintWebsite Hosting Cancellation Terms By signing and submitting this form, I understand and agree that: Only the Account Owner or an authorized Primary Contact can request to have the account canceled. For security purposes, Vivid Image will not deactivate hosting for a domain/website without a completed Hosting Cancellation Form. Cancellation requests via email, phone, fax, postal mail or any other means will not be processed. This is to protect from unauthorized, malicious or accidental cancellation. Hosting for my domain/website will be deactivated no later than 24-48 hours after the date indicated to discontinue hosting above (Monday through Friday). It may even be deactivated on the same day, so I will have downloaded/transferred all my files/email accounts and will be ready for hosting of the domain(s)/website to be deactivated on the date listed on this form, as all files, including emails will be deleted from the server when the site is deactivated. Any DNS entries for my domain(s) will be removed from Vivid Image's name servers. When my hosting cancellation is processed, ALL content is permanently deleted from Vivid Image's servers. This includes all of my email accounts (if applicable), files, images and databases associated with the hosting account. Once this data has been deleted, there is no possibility of restoration. So prior to the date of cancellation, I will make ALL necessary backups of my email accounts (if applicable), files, images, and databases. Cancelling a hosting account will delete the services for ALL domains associated with the account. This includes additional and/or forwarded domains and FTP accounts. If the site is to be transferred to a different hosting provider, Vivid Image will prepare one set of site files for downloading and supply access information to the Contact listed above. Any Technical Support needed to assist in setting up the site or transferring email accounts will be billed to the Company listed above at current Technical Support rates. All notifications regarding my hosting account and any domains I have registered with Vivid Image will be sent to the contact email address I have provided on this form. Thirty (30) days notice is required for all cancellations. Vivid Image does not prorate hosting fees. Any outstanding balances must be paid in order to effect this Cancellation Request. I understand by submitting this form, my website hosted with Vivid Image will be removed from the Internet within 24-48 hours from Date to Discontinue Hosting(Required) I agree I understand by submitting this form, FTP accounts and/or redirects (if applicable) will be removed from the Internet within 24-48 hours from Date to Discontinue Hosting(Required) I agree Website Subscription Cancellation Terms By signing and submitting this form, I understand and agree that: Only the Account Owner or an authorized Primary Contact can request to have the account canceled. For security purposes, Vivid Image will not deactivate a subscription for a domain/website without a completed Cancellation Form. Cancellation requests via email, phone, fax, postal mail or any other means will not be processed. This is to protect from unauthorized, malicious or accidental cancellation. The subscription for my domain/website will be deactivated no later than 24-48 hours after the date indicated to discontinue above (Monday through Friday). It may even be deactivated on the same day, so I will have downloaded/transferred all my files/email accounts and will be ready for the website subscription to be deactivated on the date listed on this form, as all files, including emails will be deleted from the server when the site is deactivated. Any DNS entries for my domain(s) will be removed from Vivid Image's name servers. When my cancellation is processed, ALL content is permanently deleted from Vivid Image's servers. This includes all of my email accounts (if applicable), files, images and databases associated with the account. Once this data has been deleted, there is no possibility of restoration. So prior to the date of cancellation, I will make ALL necessary backups of my email accounts (if applicable), files, images, and databases. Cancelling an account will delete the services for ALL domains associated with the account. This includes additional and/or forwarded domains and FTP accounts. If the site is to be transferred to a different server, Vivid Image will prepare one set of .zip site files for downloading and supply access information to the Primary Contact listed above. Any Technical Support needed to assist in setting up the site or transferring email accounts will be billed to the Company listed above at the rate of $150.00/hour. All notifications regarding my account and any domains I have registered with Vivid Image will be sent to the Primary Contact email address I have provided on this form. Thirty (30) days notice is required for all service cancellations. Vivid Image does not prorate monthly charges. Any outstanding balances must be paid in order to effect this Cancellation Request. I understand by submitting this form, my website subscription with Vivid Image will be removed from the Internet within 24-48 hours from Date to Discontinue Subscription(Required) I agree I understand by submitting this form, FTP accounts and/or redirects (if applicable) will be removed from the Internet within 24-48 hours from Date to Discontinue Subscription(Required) I agree Retainer Service Cancellation Terms By signing and submitting this form, I understand and agree that: Only the Account Owner can request to have the services canceled. When cancellation is processed, ALL information is permanently deleted from Vivid Image's records. This includes, but is not limited to; access to Social Media accounts, login credentials to Third-Party services, correspondence, reports, images and files. Once this data has been deleted, there is no possibility of restoration. Prior to the date of cancellation, I confirm I have access to all Third-Party services and make any necessary backups of files. Any support needed to assist in gaining access to Third-Party services may be billed to the Company listed above at Vivid Image's current support rates. Thirty (30) days notice is required for all service cancellations. That Vivid Image does not pro-rate monthly charges. Any outstanding balances must be paid in order to effect this Cancellation Request. Domain, DNS, & Email Cancellation Terms By signing and submitting this form, I understand and agree that: Only the Account Owner can request to have the services canceled. Domain Registration: If you cancel your domain registration before the end of the registration period, no refund will be issued for the remaining time. You will be responsible for any transfer fees associated with moving the domain to another registrar. DNS Management: If you cancel DNS management services, you will be charged until the end of the current billing cycle. No refund will be issued for the remaining time in the billing cycle. Email Services: If you cancel email services, you will be charged until the end of the current billing cycle. No refund will be issued for the remaining time in the billing cycle. Data and Content: Upon cancellation, you are responsible for transferring or backing up any data or content associated with the canceled services. Vivid Image will not be held responsible for any loss of data or content after the cancellation date. Reactivation: If you wish to reactivate a canceled service, you may be subject to setup fees and applicable charges for the new service period. Outstanding Balances: Any outstanding balances must be paid in full before the cancellation can be processed. Vivid Image reserves the right to suspend or terminate services if outstanding balances remain unpaid. By requesting cancellation of domain registration, DNS management, or email services, you acknowledge that you have read, understood, and agree to be bound by these cancellation terms.I understand by submitting this form, my email accounts (if applicable) will be removed from the Internet within 24-48 hours from Date to Discontinue Services(Required) I agree I understand by submitting this form, I am accepting all responsibility for the renewal of domain names. If I fail to successfully transfer my domains into a registrar account under my management, the domains will expire at the end of the current registration period.(Required) I agree Signature of Authorized ContactName(Required)I have read and understood the above terms. I hereby authorize the cancellation of my subscription/domain/email services with Vivid Image Inc. My name, which I have typed above, is my legally binding signature, per Minnesota Statutes, section 325L.07. First Last Date(Required)MonthMonth123456789101112DayDay12345678910111213141516171819202122232425262728293031YearYear20262025202420232022202120202019201820172016201520142013201220112010200920082007200620052004200320022001200019991998199719961995199419931992199119901989198819871986198519841983198219811980197919781977197619751974197319721971197019691968196719661965196419631962196119601959195819571956195519541953195219511950194919481947194619451944194319421941194019391938193719361935193419331932193119301929192819271926192519241923192219211920Data Consent(Required) I consent to my submitted data being collected and stored Δ