Step 1 of 9 11% LinkedInThis field is for validation purposes and should be left unchanged.Welcome! We’re so excited to kick off your Reviews & Reputation Management service.This form takes about 5 minutes and gives us everything we need to get things set up and your first review requests on their way.Let’s do this! Here’s what happens next: We’ll set up your account within 2-3 business days of receiving this form. Review requests go out via email to your customers – professional, on-brand, and on autopilot. We write responses to all your positive reviews on your behalf. If a negative review comes in, we’ll collaborate with you on the best response before anything goes live. You’ll be able to see everything in your reporting dashboard. Now let’s get the info we need to make it happen! Before we dive in – who is your Vivid Image Account Director?(Required) Cegi Wassman Heidi Arndt Kirsten Ahlgren Kori Sanders Kristal Ehrke I’m not sure BUSINESS INFORMATIONLet’s cover your business details. This information is used to configure your review request account. Accuracy here really matters – take a moment to double-check everything before moving on.What is your business/organization name?(Required)What is your website URL?(Required)What industry are you in?(Required)This helps us tailor review request messagingWho's our main point of contact?(Required)What's their email address?(Required) GOOGLE AND FACEBOOOK INFORMATIONWe’ll connect your Google and Facebook profiles – if your accepting reviews in Facebook – so review requests point customers in the right direction. Paste in your profile links below. Don’t have them handy? No worries, we can help track them down.Google Business Profile URLGo to your Google Business Profile and copy the URL from your browser. It usually starts with g.page or maps.google.com Facebook Page URL (if applicable) YOUR BRANDINGReview requests go out under your brand name, so we want them to look the part. If we don’t already have your logo, upload it below and share any brand color or style notesUpload your logoHi-res, vector file preferred Drop files here or Select files Max. file size: 50 MB, Max. files: 3. Anything else we should know about your brand voice or style? SENDING REVIEW REQUESTSHere’s how review requests work: You’ll need to gather your customers email addresses and requests go out via email automatically. You can add customers using our easy contact page – you can enter them one at a time or upload a CSV file. We’ll send you the link to your custom page shortly. Prefer to send us a list? That works too. We recommend sending requests within 24-48 hours of a completed job or visit for the best results. A few questions to help us set things up right for you. How often do you serve new customers? (approximate)(Required) A few per week 10-30 per month 30-100 per month 100+ per month How do you prefer to add customers for review requests?(Required)There’s no wrong answer – pick what works best for your workflow! We’ll enter/upload them ourselves We’ll send a list to your team Do you have an existing customer list you'd like to send an initial round of requests to?(Required) Yes, I’ll upload or send a list. No, we’ll start fresh with new customers. NEGATIVE REVIEWSNobody loves a negative review, but how you respond matters a lot. Here is how we handle it: 1. When a negative review comes in, we reach out to you before posting any response. 2. We share what we are thinking and get your input – no surprises, no guessing. 3. Together we craft a response that is calm, professional, and on-brand. A couple quick questions so we are ready when it happens:Who should we contact when a negative review needs your input?(Required) Same as primary contact Someone else Who should we reach out to if a negative review comes in?(Required) First Last What's their email address?(Required) FINAL QUESTIONS & SUBMISSIONAlmost there. Just a couple of last questions and you are done.Is there anything else you'd like us to know as we get started?On a scale of 1-5, how would you describe your current online review situation? 1 – Starting from zero 2 – A handful of reviews 3 – Decent presence 4 – Pretty solid 5 – Strong – just want to grow it Data Consent(Required) I consent to the information submitted in this form being collected and stored by Vivid Image for project management and communication purposes. Δ